This course focuses on the ADA responsibilities of Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers. It describes the federal law that prohibits discrimination against persons with a disability. This course identifies the types of situations that could involve discrimination at the bank. It also provides various examples of appropriate etiquette that should be used when interacting with individuals with disabilities.
| Price |
$50 Nonmembers / $35 Members |
| Course Credits |
AIB: 0 ; ICB: 0 |
| Prerequisites |
None |
| Required Software |
None |
| Optional Software |
Adobe Acrobat Reader and RealPlayer |
Audience
Call Center Representatives who interact with clients over the phone on a daily basis. Customer Service Representatives who service clients. Personal Bankers who interact with deposit, business and lending clients. Tellers who conduct transactions for clients on a daily basis.
Learning Objectives
After completing this course, students will be able to:
- Demonstrate practical behaviors and language when interacting with persons with disabilities
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