This course focuses on the BSA responsibilities of Call Center Representatives. It explains that the quality of a bank's compliance depends on the actions of its client-contact employees and how important it is for Call Center Representatives to follow the bank's policies and procedures. This course explains how to complete the Suspicious Activity Report as a means for bank employees to play a critical role in helping law enforcement officials track illegally obtained funds to their original source.
| Price |
$75 Nonmembers / $55 Members |
| Course Credits |
AIB: 0 ; ICB: 0 |
| Prerequisites |
None |
| Required Software |
None |
| Optional Software |
Adobe Acrobat Reader and RealPlayer |
Audience
Call Center Representatives who interact with deposit and lending clients over the phone on a daily basis.
Learning Objectives
After completing this course, students will be able to:
- Explain your responsibility in complying with the Bank Secrecy Act
- Complete and file a Suspicious Activity Report
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