This course focuses on the Reg E responsibilities of Call Center Representatives and Personal Bankers, and how it contains strong protections for clients from potential fraud and errors in electronic banking transactions. It lists content and timing requirements for each required disclosure, and requirements for each preauthorized transfer. This course also lists notice of error situations, and specifies the importance of routing notices of errors to help ensure that the bank complies with the error resolution timing requirements of Regulation E.
| Price |
$75 Nonmembers / $55 Members |
| Course Credits |
AIB: 0 ; ICB: 0 |
| Prerequisites |
None |
| Required Software |
None |
| Optional Software |
Adobe Acrobat Reader and RealPlayer |
Audience
Call Center Representatives who interact with clients over the phone, and Personal Bankers who interact with deposit and business clients.
Learning Objectives
After completing this course, students will be able to:
- Describe content and timing requirements for five Reg E disclosures
- Discuss requirements for preauthorized transfers
- Describe a Notice of Error
- Describe general liability issues
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