This course focuses on the Reg CC responsibilities of Call Center Representatives. It lists specific deadlines when banks must make funds deposited into client transaction accounts available. It explains business-day availability schedules used on transaction account deposits. This course helps Call Center Representatives to understand the importance of availability disclosures at the time of account opening. It also describes how Check 21 can affect funds availability, and positively affect check processing for clients and the bank.

Audience

Call Center Representatives who interact with clients over the phone on a daily basis.

Learning Objectives

After completing this course, students will be able to:

• Discuss availability schedules
• Explain when availability disclosures must be made
• Describe how Check 21 affects customers