This course focuses on the FCRA responsibilities of Call Center Representatives. This course explains how the FCRA exists to ensure a fair and accurate credit reporting system for clients and the banking system, and to make certain consumer reporting agencies respect clients' right to privacy. The course identifies credit and noncredit-related transactions that are allowed under FCRA. It also explains requirements and restrictions for affiliates with regard to shared information.
| Price |
$50 Nonmembers / $35 Members |
| Course Credits |
AIB: 0 ; ICB: 0 |
| Prerequisites |
None |
| Required Software |
None |
| Optional Software |
Adobe Acrobat Reader and RealPlayer |
Audience
Call Center Representatives who interact with clients over the phone on a daily basis.
Learning Objectives
After completing this course, students will be able to:
- Describe transactions covered by FCRA
- Explain the requirements for affiliates
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