Customer Service Representatives, Personal Bankers, and Tellers. It explains that the Specially Designated Nations (SDN) and Blocked Persons list and those individuals subject to the jurisdiction of the U.S. are prohibited from doing business with the bank. This course also focuses on following bank policies and procedures to handle match names, and the rules related to blocked funds.
| Price |
$50 Nonmembers / $35 Members |
| Course Credits |
AIB: 0 ; ICB: 0 |
| Prerequisites |
None |
| Required Software |
None |
| Optional Software |
Adobe Acrobat Reader and RealPlayer |
Audience
Call Center Representatives who interact with clients over the phone on a daily basis. Customer Service Representatives who service clients. Personal Bankers who interact with deposit, business and lending clients. Tellers who conduct transactions for clients on a daily basis.
Learning Objectives
After completing this course, students will be able to:
- Describe the purpose of the Specially Designated Nations (SDN) and Blocked Persons list
- Describe how to handle a match name and blocked funds
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