AIB Course Code: 4148
Course Length: 16 weeks
Course Description:
Team Leader Certificate will help participants develop the skills needed to lead a team to accomplishing its goals. Participants will learn a variety of techniques for coaching, motivating, and managing.
Certificate:
Participants who complete this course and and either complete the Banking Today course or have three years experience in the banking industry will receive the AIB Team Leader Certificate.
Audience: This course is designed for bank personnel who direct the daily work of others, whether or not they have direct supervisory responsibility for those people.
Learning Objectives:
After successfully completing this program, you will be able to:
- Identify appropriate professional behavior and use basic guidelines to enhance professional relationships
- Recognize a coaching opportunity and provide ongoing performance feedback
- Use non-monetary and small-dollar-value awards to recognize, reward, and motivate employees toward continued and improved performance
- Effectively lead meetings and use them as opportunities to communicate, solve problems, and make decisions
- Employ techniques for identifying opportunities for productivity improvement
- Write effective correspondence using a four-step process
- Understand the change process, employee reactions to change, and use tools to manage change
Textbook:
There is no textbook for this course. All reading materials are posted online.
Course Credits: AIB: 3.0
Prerequisites:
None
Required Software:
None
