AIB Course Code: 6832
Course Length: 8 weeks
Course Description:
This course provides participants with the basic tools to effectively handle the responsibilities of today's teller.
Audience:
Today's Teller: Developing Basic Skills is designed for entry-level tellers.
Learning Objectives:
After successfully completing this program, you will be able to:
- Describe the basic functions of the banking industry
- Define the teller's responsibilities
- Explain and perform a variety of daily transaction procedures
- Summarize the features and benefits of four basic categories of banking products
- Demonstrate quality customer service
- Describe compliance issues that affect the teller function
- Demonstrate appropriate reactions to security-related issues
- List the steps to being an effective communicator
Textbook:
Today's Teller: Developing Basic Skills, 2008, ABA.
How this Course Works:
Today's Teller: Developing Basic Skills is an 8-week, instructor-led class with a rolling, weekly enrollment format. Participants may register anytime and will be added to the course on the Monday following ABA's receipt of their registration.
Course Credits: AIB: 2.0
Prerequisites:
None
Required Software:
None
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